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CustomerSat  Acquired by MarketTools (2008  amount undisclosed )

500 Ellis Street
Mountain View, CA 94043
650 237 3300
Website Company Summary Management Team

Technology: Joe Camirand (02/28/2005)
Sales/Marketing: Harry Rich ; Joan Gurasich
Customer Service: Monica David
Not listed on the website: (May no longer be at the company) Ed Gines*;  Eric J Hall*;  Sean Jolly*

Outside board: (May no longer be on the board) Norman H Nie (SPSS)

Business description: CustomerSat, Inc. is  the leading provider of enterprise solutions for measuring and managing the customer experience.  With advanced technologies and proven market research techniques, CustomerSat solutions have helped companies such as Ariba, Fidelity, Hilton, Lucent,, Oracle, and VeriSign to evaluate and monitor customer satisfaction at every interaction point.  By delivering customer feedback in real-time, these companies can take timely action to resolve issues and assure high customer retention and profitability
Customers include: Advanced Micro DevicesAribaCanonClarifyDigital InsightFidelityHiltonHPHumanaIBMLucent TechnologiesNeonodeNetAppNetwork Equipment TechnologiesNetwork SolutionsNortel NetworksOraclePeopleSoftPricewaterhouseCoopersQuestRedback NetworksSalesforce.comStorageTekVeriSign;  Convergent;  DataStream;  FTP;  Great Plains;  IDG;  Nielsen Media Research;  Pacific Bell;  PaineWebber;
Partners include: MicrosoftPeopleSoftSiebel Systems;  JD Power;  Round ;

Ownership: Acquired by MarketTools (2008  amount undisclosed )
Corporate investors: JD Power

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Last Mentions

Record updated: Apr 2008
Sector: Internet
Year Founded: 1997
Ownership: Acquired by MarketTools (2008  amount undisclosed )