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ACQUIRED COMPANY
 
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Encover  Acquired by SYNNEX (2010  amount undisclosed )

625 Market St., 15th floor
San Francisco, CA 94105
USA
415-738-6740
Website Company Summary Management Team
Board

Outside board: (May no longer be on the board) Tom Cotney (Marvin Thomas Partners Managing Director) Jim Pavlik (Baird Venture Partners Principal) Sridhar Krishnan (Encover Founder) Tom Blaisdell (DCM Ventures) Peter Solvik (Sigma Partners)
Advisory board: Bill Ferone (CoSine Communications VP Global Service & Support) Frank F. Florence (Dorado SVP Marketing) Al Hahn (Hahn Consulting President) Douglas Michaelides (Nortel Networks VP GM) Michael Minard (GE Access Executive VP) John Schoenwald (AFSMI CEO) Anneke Seley (Phone Works CEO)
Former outside board: Chip Overstreet (Encover Executive Director) Sherry Paterra (Paterra & Iguchi Partners Principal) Devin Matthews (Baird Venture Partners Principal) Mark Pine (Sigma Partners)
Former advisory board: Cynthia B. Padnos (venture consultant)
Company

Business description: Encover is the first and only technology-enabled service provider exclusively focused on service contracts. We deliver comprehensive outsourced sales capabilities and a robust Service Application for every segment of service contract management. From high volume, low dollar contracts to strategic high value contracts, from installed base management to channel facilitation, our outsourced team understands the nuances of the service contract lifecycle both for manufacturers and their channel partners. Our technology-enabled services engage all the members of your value chain: internal sales teams, service partners, distributors, resellers and end customers. Our Encover Service Application can be used by each of these groups to streamline the administrative tasks around service contract management. Our outsourced service sales experts, empowered by this same software, provide the full range of service contract management services: from coaching each of these groups throughout the service contract cycle, to managing the entire process on an outsourced basis. This combination of technology-enabled services is proven to speed your time to benefit, and reduce your dependency on IT resources.
Customers include: 3Com CDW Cisco Systems Diebold Extreme NetworksHarmonic Juniper NetworksSonicWALL WebSense Xerox;  Carestream Health ;  Enterasys Networks;  Hobart ;  Terix Computer
Partners include: NetSuite Salesforce.com ;  ASMFI;  Everything Channel ;  Hahn Consulting ;  MarketOne ;  Siemens Medical Solutions;  Tata Consultancy Services
Capital

Rounds: 5
Recent Fundings: Mar 2009   Dec 2007
Capital raised: 31.6M
Last Round: 3.6M
Ownership: Acquired by SYNNEX (2010  amount undisclosed )
VCs include: DCM VenturesSigma Partners;  Imlay Investments;  Baird Venture Partners

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Overview
Record updated: Nov 2010
Sector: Software
Year Founded: 2000
Headcount: 26-50 as of Jan 2005
Rounds: 5
Recent Fundings: Mar 2009   Dec 2007
Capital Raised: 31.6M
Last Round: 3.6M
Ownership: Acquired by SYNNEX (2010  amount undisclosed )