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KNOVA Software  Acquired by M2M Holdings (2006 $ 47,000,000 )

10210 Torre Avenue Suite 350
Cupertino, CA 95014
Website Company Summary Management Team

Outside board: (May no longer be on the board) Ram Gupta (Cast Iron Systems President/CEO) Kent Heyman (KNOVA Software Chairman);  Tom Unterberg (Unterberg Harris);  Tom Shanahan (Needham Partners)

Business description: KNOVA provides Intelligent Customer Experience solutions that maximize the value of every interaction throughout the customer lifecycle. Our suite of self-service, contact center, and peer support applications automate the most critical part of customer service – actually resolving the case, not just tracking it. KNOVA’s Interactive Marketing solutions deliver a trusted, personalized, and optimized customer experience. The result: reduced service costs while improving customer satisfaction, and increased revenues from a more loyal customer base.
Customers include: Adobe SystemsADPAOLAppleAutodeskBritish TelecomBritish TelecomBusiness Objects Cingular WirelessCompaqDaimlerChryslereBayF5 NetworksFord FleetGatewayHandR BlockHPIntuitJack In The BoxKeycorpKLAMacromediaMattelMcAfeeMicrosoftNikeNorthrop GrummanNovartisNovellQualcommReutersRocheSAP Labs U.S.Scientific-AtlantaShooter FinancialSprintTellabsToshibaVerizon WirelessWachovia;  AmSouth ;  AmSouth Bank;  Business Intelligence;  Circles ;  District of Columbia;  EADS Telecom;  Epiphany ;  Express Script;  Geico;  Green Mountain Energy;  Grumman;  International Olympic Committee;  Lexus;  Mazda USA;  MONY Group;  MSN;  Municipal Association of South Carolina;  Nationwide Insurance;  Nestle;  NSC Pearson;  Phillips Medical Systems;  Providian Financial;  Purina;  Sandia National Laboratories;  SaskTel ;  SEI;  State of Washington;  The World Bank;  United States Navy;  UnitedHealthcare;  University of Iowa ;  University of Utah;  Verizon Reads
Partners include: ActianceAmdocsAvenue A | RazorfishBEA SystemsBusiness ObjectsCapgeminiCiberCoremetricseForceErnstAndYoungGenesysIBMInxight SoftwareMicrosoftNovellOnyx SoftwareOraclePeopleSoftRemedySiebel SystemsSun MicrosystemsVignettewebMethods;  Ambient Consulting;  Control-F1 Worldwide ;  Dimension Data Australia;  Genesys Partners;  Knowlysis;  KSI;  M-Tech;  Neogent;  obtree;  RightAnswers;  SafeHarbor

Rounds: 5
Recent Fundings: Nov 2004   Sep 2003
Capital raised: 53.3M
Last Round: 3.3M
Ownership: Acquired by M2M Holdings (2006 $ 47,000,000 )
Corporate investors: Apple

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Record updated: Dec 2006
Sector: Software
Year Founded: 1997
Headcount: 101-150 as of Jun 2004
Rounds: 5
Recent Fundings: Nov 2004   Sep 2003
Capital Raised: 53.3M
Last Round: 3.3M
Ownership: Acquired by M2M Holdings (2006 $ 47,000,000 )