NUASIS

Nuasis Corporation is a provider of enterprise solutions for customer contact management. The company is developing the next generation of products that will address the changing technology and business landscapes of today's contact centers. The Nuasis NuContact Center™ is next-generation software for handling customer inquiries via the phone, e-mail, and web. The NuContact Center is a single, distributed system that replaces multiple legacy ACD systems. It intelligently routes and queues customer contacts across multiple geographically dispersed service centers. A unique Enterprise Routing Architecture™ allows multiple locations to be managed as a single center. It provides best-agent routing across the entire network of centers, consolidated reports from all centers and on all media types, and sets a new standard for reliability. As a totally IP-based solution the system delivers a new level of system reliability and leverages investments in the existing enterprise network.