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Satmetrix Systems

2755 Campus Dr., Suite 300
San Mateo, CA 94403
Website Company Summary Management Team

Outside board: (May no longer be on the board) Kris Hagerman (Symantec Former Group President) James N. White (Sutter Hill Ventures) C. Scott Hartz (Hartz Group)

Business description: Satmetrix, the Net Promoter Company, delivers customer experience programmes that increase retention, repurchase and referrals. We are the only company to combine innovative technology and proven expertise to mobilise your organisation to act on customer feedback at every touch point. While most programmes focus on measuring satisfaction levels, Satmetrix focuses on creating customer loyalty by delivering real-time customer information to every employee, developing business processes that create a differentiated customer experience, and identifying key areas for improvement. Some of Satmetrix global clients include Experian, Orange Business Services, Symantec, and Virgin Media. In addition to more than 700 enterprise deployments in 40 languages, we offer a range of services for Net Promoter professionals and maintain the online community,
Customers include: Adobe SystemsAOLAspect SoftwareBearingPointBusiness ObjectsCableAndWirelessComputer Associates CushmanAndWakefieldCypress SemiconductorDoubleClickeBayEMCErnstAndYoungExperianHPIBMIMS HealthIntuitJohnsonAndJohnsonJuniper NetworksKPMGLenovoLucent TechnologiesMcAfeeMentor GraphicsNokiaNovellPalmPeopleSoftPricewaterhouseCoopersRackspaceResearch In MotionSAVVISSiebel SystemsSilicon GraphicsSymantecVeriSignVignetteVirgin Media Yahoo!;  AG Edwards;  Callaway Golf;  Colt Telecommunications;  Equant;  Essent Kablecom;  Fidelity Investments;  FileNet;  Harvard Business Review;  i2;  Infonet Services;  ING;  Marvin WindowsAndDoors;  McKesson HBOC;  Orange Business Services;  PalmNovell;  PTC;  Sage Software;  Sodexho;  Sodexo;  T._Rowe Price;  Verizon Business Services
Partners include: Juniper NetworksKANA SoftwareMicrosoftNortel NetworksSiebel SystemsZamba Solutions;  Jupiter Communications;  Leximancer

Rounds: 5
Recent Fundings: Sep 2011   Mar 2008
Capital raised: 49.7M
Last Round: 14.0M
Ownership: Private  
Corporate investors: Siebel SystemsStanford University

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Record updated: May 2012
Sector: Software
Year Founded: 2000
Headcount: 76-100 as of Dec 2000
Rounds: 5
Recent Fundings: Sep 2011   Mar 2008
Capital Raised: 49.7M
Last Round: 14.0M
Ownership: Private