At Timestock, we believe that an entirely new strategy for managing IT operations is required to obtain a sustainable competitive advantage. This new approach must reduce the complexity and costs of IT operations by re-engineering and automating processes. This new approach must focus on increasing IT quality by eliminating defects and variance from the services delivered by IT. Ultimately, this new approach must provide a simple, consistent, and accurate way to measure, compare and control the quality of IT services and the value received by employees, executives, customers, and suppliers. These beliefs and principles have led to the formation of Timestock and the invention of Transaction Impact Analysis™, Timestock’s patent pending technology. With this core technology, Timestock introduces a new strategy for managing IT operations called Customer Transaction Quality™ (CTQ). CTQ drives the costs and complexity out of IT operations, improves the quality of services delivered by IT, and enables superior customer satisfaction and retention rates. CTQ provides a framework for a new generation of enterprise management solutions, forever changing the way IT is managed.