Vividence

Vividence is the leading provider of customer experience market research. Leveraging proprietary technology and comprehensive research panels, Vividence captures a complete picture of users' behaviors, thoughts and attitudes online. Our custom research provides rich insights and actionable recommendations for businesses acquiring, converting, or serving customers through the web. Our vertical-focused, syndicated research provides comparative data on industry trends and best practices. Together, our solutions offer the customer-driven enterprise with an unprecedented view into the strategies that win and retain profitable customers online. Vividence's customer experience evaluation methodology intercepts live users or sends actual or target customers to any Web site. Participation takes place in the users' natural environment. Panelists use the Vividence Connector and Internet Explorera browser to accomplish specific tasks on the site(s), answering questions and offering spontaneous qualitative feedback. Vividence collects rich qualitative, quantitative and behavioral data and delivers key performance metrics via CustomerScope™, a web-based reporting and analysis tool.