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Replicant

1 Letterman Drive
San Francisco, CA 94129
USA
(866) 990-8712
Website Company Summary Management Team
Management

CEO: Gadi Shamia (1/31/2019)
Technology: Andrew Abraham (1/31/2017) ; Benjamin Gleitzman (07/31/2017) ; Meghna Suresh (01/31/2018)
Sales/Marketing: Greg Rigot ; Katie Hurley
Customer Service: Nayan Mehta
Board

Outside board: (May no longer be on the board) Scott Beechuk (Norwest Venture Partners Partner)
Company

Business description: Replicant is the world’s first autonomous contact center that fully resolves tier-1 customer service issues over the phone using the power of voice AI. With Replicant, companies can provide 24/7 service, eliminate hold times, and scale elastically to meet high call volumes while improving customer satisfaction and reducing costs. Beyond resolving customer issues, Replicant transcribes every word that’s spoken by customers, giving companies deeper insights into customer data. It integrates into existing call center software to authenticate callers, escalate calls with context when needed, and captures call summary notes autonomously.
Capital

Rounds: 4
Recent Fundings: Apr 2022   Sep 2020
Capital raised: 113.0M
Last Round: 78.0M
Ownership: Private  
VCs include: Norwest Venture Partners Omega Venture PartnersCostanoa Ventures Bloomberg Beta Atomic Labs Alumni Ventures Groupexisting investor: Norwest Venture Partners;  State Farm Ventures ;  Existing Investors - all participated ;  Irongrey
Private equity: Stripes

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Overview
Record updated: Apr 2022
Sector: Customer Service
Year Founded: 2017
Headcount: 101-150 as of Apr 2022
Rounds: 4
Recent Fundings: Apr 2022   Sep 2020
Capital Raised: 113.0M
Last Round: 78.0M
Ownership: Private