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RightNow Technologies  Acquired by Oracle (2011 $ 1,500,000,000 )

1800 Gateway Drive #160
San Mateo, CA 94404
Website Company Summary Management Team

Outside board: (May no longer be on the board) Gregory M Avis (Summit Partners);  Roger Evans (Greylock Partners)
Former advisory board: Isaac Fehrenbach (Greylock Partners Associate Partner)

Business description: RightNow (NASDAQ: RNOW) is leading the industry beyond CRM to high-impact Customer Experience Management solutions. More than 1,700 companies around the world turn to RightNow to drive a superior customer experience across the frontlines of their business. As a win-on-service strategy becomes a business imperative, Customer Experience Management solutions have become essential for business success. To win and maintain the loyalty of your customers, you have to deliver a consistently great experience across all channels and touch-points. But you don't have unlimited resources to throw at the customer experience challenge. And you can't afford to get bogged down in a technology project that doesn't deliver significant near-term payoffs. That's why RightNow products and services are designed to deliver Day1 Advantageā„¢ and make your implementation as easy and efficient as possible. With our on demand delivery model, you can focus on optimizing your business, rather than owning technology. And with our highly adaptable software components, you can readily adapt our solutions to your business needs - instead of having to adjust your business to our software. RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia
Customers include: ActivisionAlltelAudiovoxBell MicroproductsBigBand NetworksBytemobileColumbia UniversityCopperComCrossbow TechnologyDitech NetworksElectronic ArtsHasbroMarketToolsMotorolaNextelNokiaNVIDIAPhotobucket Pinnacle SystemsPlanar SystemsPolaris NetworksProcterAndGambleRealNetworksSharper ImageTelstraToshibaTrend MicroUnisysUniversity of MichiganVail ResortsVeritas TechnologiesVodafoneXperius;  AAA Automobile Club of New York;  Air Canada;  Air New Zealand;  Alaska Air;  Amtrak;  Appalachian State University;  BauschAndLomb;  Black and Decker;  British Airways;  Bucknell University;  CABLExpress;  Continental Tire;  Corel;  Crane Telecommunications;  Dimension Data;  Fordham University;  Fujitsu America;  Hawaiian Airlines;  Kensington Technology;  New York University;  North Carolina State University;  Qantas Airways;  Qwest Communications;  Reebok;  Rogers ATAndT;  Sage Software;  State of Colorado Department of Revenue;  State of New York Department of Motor Vehicles;  University College at Texas Tech University ;  University of Kentucky;  University of Memphis;  University of Oklahoma;  University of South Florida;  US Airways;  VLM Airlines ;  Washington State University;  Wilson Sporting Goods
Partners include: Convergys;  Dimension Data;  Imnet;  Infoco;  SFA Strategies

Ownership: Acquired by Oracle (2011 $ 1,500,000,000 )

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Record updated: Oct 2011
Sector: Internet
Year Founded: 1997
Ownership: Acquired by Oracle (2011 $ 1,500,000,000 )