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Genesys  (Stock symbol: GCTI ) Acquired by Alcatel (1999 $ 1,500,000,000)

2001 Junipero Serra Blvd
Daly City, CA 94014
Website Company Summary Management Team

CEO: Anthony J Bates (5/1/2019)
General Management: John Hernandez (4/30/2020) ; Steven Rust ; Bruce Eidsvik (2012) ; Judith Coley (7/31/2018) ; Mark Turner (1/31/2004) ; Richard Brown (5/31/2013) ; Wesley Story (11/23/2021)
Finance: Brian Swartz (9/8/2020)
Technology: Stephen Coney (6/30/2016) ; Vyacheslav Zhakov (2004); Canice Lambe (3/31/2018) ; Dean Samuels (11/22/2021); Peter Graf (1/11/2018)
Sales/Marketing: Kevin Booth ; Paul Rolfe ; Merijn Te Booij
General Counsel/Legal: Jim Rene

Outside board: (May no longer be on the board) Ad Nederlof (Genesys );  Paul Segre (Genesys Chairman) Gill Cogan (Weiss, Peck & Greer);  Bruce Dunlevie (Benchmark) Paul Levy (Rational Software)

Business description: Genesys annually orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Serviceā„ , our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
Customers include: Bank of AmericaBloombergBritish TelecomCharles SchwabDeutsche TelekomEchopassGlaxoSmithKlineLightbridgeMCIMicrosoft ProBusiness SearsSentoShooter FinancialSK TelecomSpherix SprintSun MicrosystemsT-MobileVerizonVisaWells Fargo Bank;  ABN AMRO;  Air Canada;  American First Credit Union;  Aspen Systems;  Axtel;  Banco Rio ;  Barclays;  Bausch and Lomb;  beCogent;  Blue Cross Blue Shield;  Cartasi;  Columbia House;  ECI;  FC Barcelona ;  Groupama;  Hanaro Telecom;  Helpmagic;  Hollywood Video;  Jefferson Pilot Financial;  JP Financial;  J-Phone;  Konica;  Korea First Bank;  Lufthansa;  Medco Healthcare;  MG Rover Group;  Ministry of New Zealand;  National Park Service;  Nordea;  O2 Communications;  Oklahoma GasAndElectric;  Orange County Register;  Outrigger HotelsAndResorts ;  Pepsi Americas;  PNC;  R. H. Donnelley;  R.H. Donnelley;  Rabobank;  Reader's Digest;  Safelite Glass;  SalesForce Australia;  Shinko Securities;  SKY TV;  Swedbank;  Swiss Life;  Swisscom Mobile;  Tampa Electric;  Teleperformance USA;  Telewest Broadband;  Tunisiana ;  twenty4help;  TXU;  U.S. Department of Justice;  U.S. Mint;  U.S. Xpress;  Union Bank;  United Airlines;  Vivento ;  Vodafone Panafon;  WellPoint;  Yell Group;  Z-Tel
Partners include: DialogicIBMMicrosoftNuance Communications PeopleSoftSalesforce.comTuVoxVerizon ;  Avanade;  NEC Unified Solutions;  NetByTel;  TCAssociates ;  Unveil Technologies;  Viecore

Rounds: 3
Recent Fundings: Dec 2021   Jun 2016
Capital raised: 1498.5M
Last Round: 580.0M
Ownership: Acquired by Alcatel (1999 $ 1,500,000,000)
Stock Symbol: GCTI
Private equity: Hellman & Friedman

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Record updated: Dec 2021
Sector: Software
Year Founded: 1990
Headcount: 5001-7000 as of Dec 2021
Rounds: 3
Recent Fundings: Dec 2021   Jun 2016
Capital Raised: 1498.5M
Last Round: 580.0M
Ownership: Acquired by Alcatel (1999 $ 1,500,000,000)
Stock Symbol: GCTI