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Genesys  (Stock symbol: GCTI ) Acquired by Alcatel (1999 $ 1,500,000,000)

2001 Junipero Serra Blvd
Daly City, CA 94014
Website Company Summary Management Team

Outside board: (May no longer be on the board) Paul Segre (Genesys Chairman) Ad Nederlof (Genesys );  Gill Cogan (Weiss, Peck & Greer);  Bruce Dunlevie (Benchmark) Paul Levy (Rational Software)

Business description: Genesys, the world’s #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the center of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact center interactions per year in the cloud and on-premises.
Customers include: Bank of AmericaBloombergBritish TelecomCharles SchwabDeutsche TelekomEchopassGlaxoSmithKlineLightbridgeMCIMicrosoft ProBusiness SearsSentoShooter FinancialSK TelecomSpherix SprintSun MicrosystemsT-MobileVerizonVisaWells Fargo Bank;  ABN AMRO;  Air Canada;  American First Credit Union;  Aspen Systems;  Axtel;  Banco Rio ;  Barclays;  Bausch and Lomb;  beCogent;  Blue Cross Blue Shield;  Cartasi;  Columbia House;  ECI;  FC Barcelona ;  Groupama;  Hanaro Telecom;  Helpmagic;  Hollywood Video;  Jefferson Pilot Financial;  JP Financial;  J-Phone;  Konica;  Korea First Bank;  Lufthansa;  Medco Healthcare;  MG Rover Group;  Ministry of New Zealand;  National Park Service;  Nordea;  O2 Communications;  Oklahoma GasAndElectric;  Orange County Register;  Outrigger HotelsAndResorts ;  Pepsi Americas;  PNC;  R. H. Donnelley;  R.H. Donnelley;  Rabobank;  Reader's Digest;  Safelite Glass;  SalesForce Australia;  Shinko Securities;  SKY TV;  Swedbank;  Swiss Life;  Swisscom Mobile;  Tampa Electric;  Teleperformance USA;  Telewest Broadband;  Tunisiana ;  twenty4help;  TXU;  U.S. Department of Justice;  U.S. Mint;  U.S. Xpress;  Union Bank;  United Airlines;  Vivento ;  Vodafone Panafon;  WellPoint;  Yell Group;  Z-Tel
Partners include: DialogicIBMMicrosoftMotive Nuance Communications PeopleSoftSalesforce.comTuVoxVerizon ;  Avanade;  NEC Unified Solutions;  NetByTel;  TCAssociates ;  Unveil Technologies;  Viecore

Rounds: 2
Capital raised: 18.5M
Ownership: Acquired by Alcatel (1999 $ 1,500,000,000)
Stock Symbol: GCTI
Private equity: Hellman & Friedman

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Record updated: Jul 2021
Sector: Software
Year Founded: 1990
Headcount: 5001-7000 as of Jul 2021
Rounds: 2
Capital Raised: 18.5M
Ownership: Acquired by Alcatel (1999 $ 1,500,000,000)
Stock Symbol: GCTI