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HipBone  Acquired by KANA Software (2004 $ 750,000)

969 Industrial Road
San Carlos, CA 94070
Website Company Summary Management Team

Finance: Michael Baird
Not listed on the website: (May no longer be at the company) Dan Rolla*

Outside board: (May no longer be on the board) Jeff Allen (Rocket Ventures) John Hall (Horizon Ventures);  Stewart Schuster (Novus Ventures General Partner)
Former advisory board: Mark Kalow (Trans Cosmos USA)

Business description: Hipbone is a leading provider of real-time customer interaction software for online sales and support. Hipbones Synetry suite of products enables contact centers to offer immediate assistance to online prospects and customers that more closely resembles an in-store in-person experience by enabling customers and agents to concurrently view shared Web page images while simultaneously communicating using either telephony call-back or text-chat. Synetry increases customer satisfaction and loyalty throughout the entire online purchasing experience by improving an agent's ability to resolve an issue or secure an order in a single call. Superior service on the Web is about helping your customers get their questions answered, problems solved, and objectives achieved - immediately. Live interaction can quickly improve your chances of capturing and keeping customers, converting browsers into repeat buyers, and increasing the average value of every order you receive.
Customers include: British TelecomNCROraclePhilips;  ChemConnect
Partners include: Chordiant SoftwareGenesysLipstream NetworksNewChannelRSA Data SecurityTalismaTrans Cosmos USA;  Corillian;  Crossroads;  Dolphin;  eAssist;  NetPhone

Rounds: 3
Recent Fundings: Jan 2003   Oct 2000
Capital raised: 12.0M
Ownership: Acquired by KANA Software (2004 $ 750,000)
VCs include: Angel InvestorsHorizon VenturesNovus VenturesRocket VenturesTrans Cosmos USA;  Wasserstein PerellaAndCo.
Angels/other VCs: Eric E. Schmidt (Novell)

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Sector: Software
Year Founded: 1998
Headcount: 26-50 as of Jan 2002
Rounds: 3
Recent Fundings: Jan 2003   Oct 2000
Capital Raised: 12.0M
Ownership: Acquired by KANA Software (2004 $ 750,000)