newScale, Inc. is the leading provider of service chain management software that enables companies to reduce internal service delivery costs by 30% or more and improve service quality by 50%. Global 2000 companies use newScale's software to automate service ordering by employees, orchestrate service delivery, and track delivery performance across internal and external departments. Services can range from preparing a conference call, to setting up a new server, to requesting the myriad of services required before a new employee can start work. Service delivery within large organizations is a sizeable and expensive overhead. As much as 15% of corporate headcount and expenses are focused exclusively on providing supporting services to other employees. Companies need a new services framework that takes unnecessary steps out of the service delivery process, leverages integration with the existing enterprise fabric, and continually tracks, measures, and refines service delivery. newScale RequestCenter solutions are designed for large organizations with multiple delivery teams who want to reduce costs and improve service by running service delivery like a business.