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Directly

333 Bryant Street #250
San Francisco, CA 94107
USA
800.787.3176
Website Company Summary Management Team
Management

CEO: Mike de la Cruz (12/31/2018)
General Management: Sinan Ozdemir (9/30/2019) ; Jeff Patterson (9/30/2010)
Finance: Olga Sadkova (4/30/2020)
Technology: Scott Golubock (10/31/2013)
Sales/Marketing: Joey Greenwald
General Counsel/Legal: David Phillips
Board

Company

Business description: Directly provides resilience to companies by enabling more automated and elastic customer support operations. Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage brand advocates. This enables customer support leaders to resolve customer issues with the right mix of automation and human support. Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, Northgate Capital, and Toba Capital.
Partners include: Meya;  Percept.ai;  SmartAction
Capital

Rounds: 4
Recent Fundings: May 2020   Apr 2018
Capital raised: 66.8M
Last Round: 11.0M
Ownership: Private  
Angels/other VCs: David Beyer (Chart.io);  Phil Black (True Ventures);  Jeff Bonforte (Xobni);  Gary Clayton (Nuance Communications);  Esther Dyson (Edventure Holdings);  Jim Fowler (InfoArmy);  Patrick Gallagher (CrunchFund);  Samer Hamadeh (Lightspeed Venture Partners);  Raymond J. Lane (Kleiner Perkins Caufield & Byers);  Robert Levitan (Pando Networks);  Kirill Makharinsky (Quid);  Rob Meinhardt (KACE);  Andy Nowka (Google);  Gil Penchina (Wikia);  Varsha Rao (Asia for Living Social);  Dan Rose (Facebook);  Vinny Smith (Toba Capital);  Brian Witlin (Yummly)
Corporate investors: Samsung Next ;  M12 Ventures

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Overview
Record updated: May 2020
Sector: Internet
Year Founded: 2011
Headcount: 301-400 as of May 2020
Rounds: 4
Recent Fundings: May 2020   Apr 2018
Capital Raised: 66.8M
Last Round: 11.0M
Ownership: Private