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ACQUIRED COMPANY
 
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Blue Pumpkin Software  Acquired by Witness Systems (2004 $ 75,000,000)

884 Hermosa Court #100
Sunnyvale, CA 94086
USA
(408)-830-5400
Website Company Summary Management Team
Board

Outside board: (May no longer be on the board) Paul H. Bartlett (Critical Path CFO) Larry Hootnick (Consilium) Raj Jaswa (Jaswa & Company) Bob Marshall (Selby Venture Partners);  Stewart Schuster (Brentwood Venture Capital)
Company

Business description: Blue Pumpkin Software offers industry-leading workforce optimization solutions that improve the performance of a customer contact center’s most important and valuable asset its people. Addressing a broad range of key business challenges with both innovative technology and best-practices professional services, we help our customers achieve higher profitability, increased customer satisfaction, and improved employee productivity. The integrated Blue Pumpkin Workforce Optimization Suite enables companies to establish measurable goals, develop long-term staffing plans, deploy resources, manage employee performance, evaluate the results, and implement on-going improvements. Our professional services introduce industry best-practices and change management to shape an environment that fully utilizes technology investments and fosters greater employee performance.
Customers include: 3M CompanyAccentureADPAlltelAmerican ExpressAppleATandTAvayaAvon ProductsBell CanadaBorders GroupCableAndWirelessCadence Design SystemsCrystal DecisionsDigital Riverdrugstore.comDunAndBradstreetE*TradeEDSGE CapitalGeneral MillsIBMJetBlue AirwaysKohl'sKPMGLightbridgeMasterCardPeopleSoftPrincipal Financial GroupShooter FinancialSITELSONYSteelcaseSymbianTelusTime Warner CableVerioVerizonVirgin MobileVisaWachoviaYahoo!;  AAA;  ADP Dealer Services;  Airborne Express;  Archway Marketing Services;  Banc Sinopac;  Belgacom;  BMW;  BMW Financial Services;  Boeing Employees Credit Union;  Borgata HotelAndCasino;  California Casualty;  California Commerce Bank;  Catalina Express;  Cendant Mortgage;  Citibank Taiwan;  Coast Capital Savings;  Copenhagen Energy;  DandB;  eFunds India;  Emirates Banking Group;  Federal Reserve Bank;  First Commercial Bank;  Florida Abuse Hotline;  Freddie Mac;  Frito-Lay;  GettyImages;  Global Response;  Harcourt Brace;  Holland America;  Home Depot;  ICT;  INS;  Iowa Telecom;  Japan Response Service Company;  Kids Help Phone;  Kraft;  Land Securities Trillium;  Medcor;  Mercedes Benz;  Mitsubishi Motors;  Monsanto;  Nationwide;  NEC Netherlands;  Nissan Motors;  NSW Department of Commerce;  Nuon;  Paymentech;  PayTrust;  PlowAndHearth;  Reliant Energy;  Riyadh Bank;  Scotiabank;  Sephora.com;  Sundance Catalog and Technology Credit Union in North Americ;  Sykes;  Talbot's;  Telewest;  Thomas Cook Direct;  Tickets.com;  Timberline;  Toyota Motor Credit;  TQ3;  TravelSmith;  U.S. Celllular;  Union Bank of California;  Vera Cruz;  Wells Fargo Home Mortgage;  Wells Fargo Online;  World Savings;  Zeacom;  Zurich Financial Services
Partners include: AvayaBEA SystemsCisco SystemsCrystal DecisionseLoyaltyeMotionIBMKANA SoftwareMacromediaNortel NetworksPeopleSoftSiemensTelus;  3rdWave Solutions;  anbiz;  Cross Telecom;  Data Junction;  DRIVAsolutions;  freshlime.biz;  ITV.net;  Matrix Technologies;  Optimus;  Spanlink Technologies;  Tallard Technologies;  Tangosol;  Tele Train;  Tella;  Teloquent;  Touchbase;  Universal Solutions;  wittel;  Zeacom
Capital

Rounds: 6
Recent Fundings: Mar 2002   Jul 2001
Capital raised: 76.5M
Ownership: Acquired by Witness Systems (2004 $ 75,000,000)
Angels/other VCs: Bob Karr (Milestone Partners)
Corporate investors: Aspect SoftwareNortel NetworksSiemens Venture Capital;  Siemens Mustang

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Overview
Record updated: Feb 2005
Sector: Software
Year Founded: 1997
Headcount: 201-300 as of Jul 2002
Rounds: 6
Recent Fundings: Mar 2002   Jul 2001
Capital Raised: 76.5M
Ownership: Acquired by Witness Systems (2004 $ 75,000,000)