noHold is the leader in Web-based diagnostic guided self-service solutions that troubleshoot and solve complex technical problems and provide information to users 24x7. noHold Instant Support™, the company's flagship product, is a virtual support agent designed for customer service, technical support, marketing and sales support, human resources, financial services, and other information-rich organizations to build profitable and labor-efficient relationships with their employees, customers, prospects and suppliers. With noHold Instant Support, users can access an interactive Web portal on a company site to diagnose and resolve problems and to obtain solutions immediately, without waiting on hold. noHold Instant Support™'s Virtual Agent is so intelligent that it actually guides users to the information they need. Users simply type their questions or problems in their own words, and the responses pop up on-screen immediately. When questions are broad or unclear, the Virtual Agent converses with the user until it has enough information to present the correct response.