msg.ai enables brands to leverage human-assisted AI for conversational commerce. msg.ai works with leading brands across many industries, including CPG, retail, auto, sports/entertainment and media. Provide personal, VIP support and experiences on-demand in between your customer’s chats with friends on messaging apps like Facebook Messenger, Twitter DM, WhatsApp and others. Powered by machine learning, our engine automates interaction in real-time. Trigger contextual cards and experiences throughout the customer lifecycle. When sensitive situations arise, conversations are seamlessly handed-off to human agents to ensure the customer experience is never compromised. Turnkey software allows brands to manage their messaging presence across all of the most popular messaging apps from a single dashboard. Our analytics capture trending topics and conversation sentiment, and uncover new sales and engagement opportunities to propel messaging as a core channel for unprecedented user engagement, operational efficiency and sales.